We are so sorry to hear that there was any confusion or inconveniences in your purchase from the Abenity Store. Unfortunately, all electronic items as purchased through the Abenity Store are both non-refundable and non-exchangeable. You can find this information in the "Important Details" section of every electronic item's offer, listed prior to checkout.

If you have further questions regarding this information, please reach out to our team directly at support@abenity.com.