Member Services

Abenity Store Purchases 9

• What is the Abenity Pharmacy Card?
• Can I use my movie tickets at a 3D movie?
• Why does my order status show as "pending" when I've already been charged?
• I accidentally ordered tickets to the wrong movie theater. Can I exchange these and/or refund my purchase?
• What is the expiration date for these tickets?

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General Questions 15

• How can I call someone at Abenity?
• How can I learn more about my discount program?
• How can I update my account information?
• Do you have an app?
• Do you have any offers in Canada?

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Login Assistance 6

• I am trying to register, but it says registration is closed.
• I Forgot My Password
• I am trying to register, but I do not know my registration code.
• How Do I Register?
• My account is locked

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Offer Issues 5

• Are There 1-Day Disneyland Ticket Options Available?
• I am having trouble with an offer in the Abenity program
• How can I view offers outside of my local area?
• I'm Having Trouble Printing the Grocery Coupons
• I'm having trouble with my Microsoft Home Use Program purchase

Vacation Planner General Questions 5

• How Is The Discount Percentage Calculated for Vacation Planner Items?
• How Long Will It Take to Receive My Vacation Planner Purchase?
• How Can I Locate My Previous Vacation Bookings?
• Can I Refund or Exchange My Vacation Planner Purchase?
• Why Can't I Book My Vacation for One Day In Advance?

Walt Disney World (Florida) 6

• Do These Tickets Have Blackout Dates?
• Are There 1-Day Tickets Available?
• Will My Tickets Expire?
• Will My Tickets Come With Fast Passes?
• How Do I Redeem My eTickets At The Gate?

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Disneyland Resort California 3

• Are There 1-Day Ticket Options?
• Will The Tickets Expire?
• For Multi-Day Tickets, How Do I Present my eTickets?

Universal Studios Orlando (Florida) 1

• Will These Tickets Expire?

Branding your Perks Program 5

• Add An Exclusive Offers Banner Ad
• Selecting a URL for your Perks Program
• Customizing the From Name & Email Address on Abenity Newsletters
• How to Publish Your Branded Abenity iOS App
• Host Your Abenity Program from Your Own Domain

Managing your Membership 3

• How do I Import New Members?
• Protecting Your Perks Program with Six Registration Options
• Deactivating Members Through Member Import

Promoting Your Perks Program 4

• Purchasing Membership Cards
• Promote Specific Offers by Deep Linking
• Office 365 Safe Links Impact on Abenity Engagement Emails
• Using SmartLinks and QR Codes to Support Mobile App Downloads and In-App Registration

Rewards & Recognition 1

• Setting Up Birthday and Anniversary Emails

General 3

• Is the Benefit from Abenity Perks Taxable Income to Employees and Requires Reporting on W-2?
• How Does Abenity Handle Member Location Data?
• Converting to Abenity API V2 for SSO

Content Management 2

• Uploading Private Offers via Abenity’s Provider Admin Portal
• Inviting Local Vendors to Create and Manage their Own Offers

Program Security 2

• How is my information kept safe?
• Does an outside agency test your program security? If so, what is evaluated?

Becoming an Abenity Vendor 3

• How Do I Register as an Abenity Vendor?
• How Do I Create a Discount Offer in Abenity?
• Is there a fee to be an Abenity Vendor?

Email Advertising Specs 11

• Start Here: Abenity Email Marketing
• National Spotlight Email Overview
• National Spotlight Email - Top Large Featured Offer Specs
• National Spotlight Email - Row 2 and 3 Medium Featured Offer Specs
• Exclusive Vendor Email - Basic Template Specs

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Discount Program Banner Specs 1

• On-Site Banner Specs for the Abenity Perks Program