We are so sorry to hear that there was any confusion or inconveniences in your purchase from the Abenity Store. Unfortuantely, all electronic items as purchased through the Abenity Store (including movie tickets) are both non-refundable and non-exchangeable. You can find this information in the "Important Details" section of every electronic item's offer, listed prior to checkout.
Please note, however, that your movie eTickets never expire! We certainly hope that you are able to use your tickets at your next earliest convenience!