We are so sorry to hear that you are experiencing any issues with the Abenity iPhone app! Below we have listed a few suggestions that typically result in an easy fix to issues with the iPhone app:
1) Check to ensure you have the most up to date version of the iPhone app. You can check this in the Apple Store (with a free download) by going to: https://itunes.apple.com/us/app/abenity/id969660371?mt=8
2) Try signing out of the app and sign back in
3) Reboot the phone to reset the device's internet connect on the phone
4) Move to a different internet connection (also, try with a wifi connection to see if this resolves the issue)
If this does not resolve your issue, please contact our Concierge Team (firstname.lastname@example.org) and include a few screenshots of the error message you are receiving so that our team can further research your issue!