Password reset email says my email is not registered, why?

Modified on Fri, 28 Oct 2022 at 10:03 AM

If you have requested a password reset and the email states that your email address is not registered, there can be multiple reasons.


    1. You may have originally registered with Abenity under a different email address. If you have an alternate email address, please try that.


    2. You may be trying to log into the wrong program. Please be sure you are accessing the appropriate program. 


    3. In order to login to Abenity, you must complete the registration process. If you have not yet gone through this process, please contact support@abenity.com with the name of your participating program for further assistance with the registration link.



If you have ensured the above suggestions are not the problem, please reach out to the Member Support Team at support@abenity.com.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article